Jamie Gooch

Supervisor Dental Professional Relations for

Delta Dental of Oregon and Alaska

Supervisor Dental Professional

Relations for Delta Dental of Oregon and Alaska

"The Dental Optimizer gives providers the technology they need to connect with the Delta Dental members they currently serve as well and prospective patients in their area. Practices get a personalized dashboard with real-time feedback, allowing them to identify opportunities to generate more appointments. Another popular feature for providers is the fact they have control over their profiles and the criteria for which they can be found in the Dentist Finder.

The Dental Optimizer also gives providers the ability to accept appointment requests online. Best of all, the Benefits Dashboard, Risk Assessments, Cost Calculator, and Ask‑a‑Dentist all help to drive many of those appointments. These tools remove many of the barriers that often keep people from taking the final step of booking an appointment. As you can imagine, this has a huge impact on our most at‑risk population while generating more appointments for our providers."

"I really like our new Dental Tools powered by Dental Optimizer. It houses a lot of information all in one place. The provider directory, profiles, and reviews are extremely beneficial. We cannot recommend a dentist to a member so this is a great resource when members are looking for a new dentist! The procedure estimate is a lot more robust and is helpful the estimate takes into consideration the remaining maximum. The design is clean and easy for our members to follow."

Olga Marth

Manager Dental Customer Service

Delta Dental of Oregon & Alaska

Teri Barichello

VP Dental Corporate

Delta Dental of Oregon & Alaska

"Before launching our new Dental Tools powered by Dental Optimizer, our members did not have the ability to see provider reviews, book appointments, calculate out‑of‑pocket costs, or have questions answered by local providers through our website. Today, our members can quickly access their annual maximum, deductible, year‑to‑date savings, EOB's and more—all from a single, easy to read dashboard.

Similarly, our providers had no tools or profiles available to them online. They now have the ability to create content‑rich profiles linked to our directory. They also have a suite of digital marketing tools, including a dashboard with real‑time feedback and information that can be used to grow their practice.

"Empowering members with self‑service tools to improve their oral health was one of the best decisions we've made. Today, our award‑winning Dental Tools not only help us remain competitive but also allow us to lead the market in ways that further our mission and purpose as a company."